Shipping policy

Shipping Policy

Last Updated: July 13, 2026

Thank you for shopping with us. Please review our Shipping Policy before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and holidays.

  • During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing times may be extended.

Shipping Times

Estimated delivery times are as follows:

  • United States: 7–15 business days

  • Canada: 7–20 business days

  • International: 10–30 business days

These are estimates only and are not guaranteed.

Shipping Delays

Delivery times may be affected by factors beyond our control, including but not limited to:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Natural disasters

  • Public holidays

  • Incorrect shipping information provided by the customer

We are not responsible for delays once an order has been handed over to the shipping carrier.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 72 hours for tracking information to become active.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is accurate before completing checkout.

If an incorrect address is provided:

  • We cannot guarantee that changes can be made after an order is placed.

  • If an order is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for any additional shipping charges required to resend the package.

Lost or Stolen Packages

If tracking indicates that a package has been delivered to the address provided at checkout, we are not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first. We will gladly assist by providing any available shipping documentation.

Split Shipments

To improve delivery efficiency, orders containing multiple items may be shipped separately. You may receive multiple tracking numbers, and items may arrive on different dates.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities unless otherwise stated at checkout.

Shipping Fees

Shipping charges are calculated and displayed during checkout unless a free shipping promotion is active.

Refused or Undeliverable Shipments

If a package is refused, unclaimed, or returned due to an incorrect address or repeated failed delivery attempts, any refund may be reduced by applicable shipping, handling, or return fees where permitted by law.

Questions

If you have any questions regarding your shipment or need assistance with tracking your order, please contact our customer support team through the contact page on our website.